# CloudMatters — Full Content

> CloudMatters is a London-based managed IT service provider for restaurants, QSR operators, and the wider hospitality industry.

## About CloudMatters

CloudMatters delivers reliable, secure IT support tailored to restaurants, QSR operators, and the wider hospitality industry — from resilient guest Wi-Fi and booking systems to POS integration and 24/7 support that keeps every service running flawlessly.

We are the trusted technology partner for hospitality businesses that cannot afford downtime: when the till stops, the queue grows; when the Wi-Fi fails, guests notice. Our job is to make sure that does not happen.

### Company details

- **Name:** CloudMatters
- **Phone:** 0204 542 0800
- **Email:** hello@cloudmatters.co.uk
- **Address:** Butler House, Floor 3, 177-178 Tottenham Court Rd, London W1T 7NY
- **Company registration:** 12853279
- **LinkedIn:** https://linkedin.com/company/cloudmatters
- **YouTube:** https://www.youtube.com/@CloudMattersIT

## Service performance

- **98%** customer satisfaction
- **<15 seconds** average call pickup
- **<30 minutes** average response time
- **75%** first-contact resolution

## Why customers choose CloudMatters

### Free service migration
Our proven Service Transition Plan provides peace of mind. We are so confident in our approach that we will migrate your IT support services at no cost.

### 90-day service guarantee
We are confident our team will exceed your expectations for service excellence. Our guarantee means that if you are not happy after three months, you will not pay a thing.

### Free security risk report
As part of the onboarding journey, we deliver a free security risk report to help you identify risk areas and address exposures to secure your business.

## Problems we solve

- **Recurring IT issues:** We focus on solving repeat problems so they stop happening.
- **Inconsistent response:** Fast response and resolution times — support when you need it.
- **Increasing IT costs:** Transparent pricing that works within your budget.
- **Staff productivity:** Reliable, secure, resilient systems so teams can focus on their work.
- **Lack of IT strategy:** We build an IT roadmap that meets your business goals and budget.

## How we onboard new customers

1. **Discover** — We learn about your business and what you need from an IT provider, supported by our automated discovery agent.
2. **Onboard** — We deliver our standard IT service transition project, ensuring the move to CloudMatters is seamless.
3. **Review** — We review your technology to ensure IT is right-sized and safeguarding your business and users.
4. **Accelerate** — Our team presents an IT roadmap to key stakeholders that delivers cost efficiencies and innovation.

## Core service categories

### Managed IT Support
Fast, proactive, professional IT support 24/7, 365 days a year.

### Managed Cloud
Comprehensive multi-cloud management, monitoring, and optimisation.

### Managed Security
Proactive multi-layered security working 24/7 against the fast-evolving threat landscape.

### Managed Network
A portfolio of connectivity, mobile, and collaboration services.

## Service pages

### IT Support
- **Hospitality IT Support** (`/it-support-hospitality/`) — End-to-end managed services for restaurants, QSR, and hospitality.
- **IT Consultancy** (`/it-consultancy/`) — Strategic technology advice and vCIO services.
- **Backup & Disaster Recovery** (`/backup-disaster-recovery/`) — Protect and recover your data.
- **Franchise IT Support** (`/franchise-it-support/`) — Multi-site IT management for franchise operators.
- **IT Support London** (`/it-support-london/`) — London-based IT support delivered from our Tottenham Court Road office.

### Security
- **Cyber Security** (`/cyber-security/`) — Multi-layered protection for your business.
- **Cyber Awareness Training** (`/cyber-awareness-training/`) — Train your staff to recognise threats.
- **Cyber Essentials** (`/cyber-essentials/`) — Government-backed certification support.
- **Email Security** (`/email-security/`) — Stop phishing and malware.
- **SOC** (`/soc/`) — 24/7 security operations centre.

### Connectivity
- **Network Solutions** (`/managed-network/`) — Enterprise networking.
- **Mobile Solutions** (`/mobile-solutions/`) — Business mobile plans.
- **Franchise Connectivity** (`/franchise-connectivity/`) — Multi-site connectivity.
- **Business Internet** (`/business-internet/`) — Fast, resilient connectivity.
- **VoIP Systems** (`/voip-systems/`) — Modern telephone systems.

### Cloud
- **Managed Cloud** (`/managed-cloud/`) — Cloud management and optimisation.
- **Microsoft Azure** (`/microsoft-azure/`) — Cloud infrastructure.
- **Business Continuity** (`/business-continuity/`) — Ensure uptime and resilience.
- **Virtual Desktop** (`/virtual-desktop/`) — Secure remote access.
- **Cloud Backup** (`/cloud-backup/`) — Protect your data in the cloud.

### Collaboration
- **Microsoft 365** (`/microsoft-teams/`) — Deployment and management.
- **Microsoft Fabric & BI** (`/data-analytics/`) — Data analytics and insights.
- **Microsoft Copilot** (`/microsoft-copilot/`) — AI-powered productivity.

## Solutions partners and platforms

- Microsoft 365
- Microsoft Azure
- Microsoft Copilot
- Business Continuity
- Data & BI
- IT Strategy

## Customers

CloudMatters works with hospitality and multi-site brands including:

- Association of Colleges (AoC)
- Tortilla
- Burger King UK
- RAW
- Ginger Pig
- Grosvenor

### Customer testimonials

> "CloudMatters has transformed our IT operations. Their proactive approach means we rarely experience downtime, and when issues do arise, they're resolved quickly."
> — Sam Cheung, Operations Director, Global Trade Review

> "The transition to CloudMatters was seamless. Their team took complete ownership and kept us informed every step of the way."
> — Sarah Mitchell, IT Manager, Tortilla

> "Finally, an IT partner that understands our business. The strategic guidance has been invaluable for our growth."
> — James Wilson, CTO, Grosvenor

## Frequently asked questions

### What areas does your IT Support in London cover?
CloudMatters is based in London and delivers IT solutions and support across London, with IT solutions delivered nationwide.

### What hours does your IT Support cover?
We provide IT support 24/7/365.

### Will I have a dedicated point of contact?
Yes. We nominate an Account Manager to get to know your business and embed our service partnership.

### How do I raise an incident or request?
Several channels: phone, email, live chat, and desktop agent.

### Do you offer on-site support or is it mainly remote?
Our support teams are based in our London Head Office and provide remote support, but we also offer deskside support at customer locations.

### Do you provide IT consulting or strategic planning services?
Yes. We provide vCIO (virtual Chief Information Officer) services to every customer, designing an IT roadmap that aligns with your business strategy and budget.

## Contact

To get in touch or arrange a free assessment:

- **Phone:** 0204 542 0800
- **Email:** hello@cloudmatters.co.uk
- **Address:** Butler House, Floor 3, 177-178 Tottenham Court Rd, London W1T 7NY
- **LinkedIn:** https://linkedin.com/company/cloudmatters