Replacing Spreadsheets With a Power Platform for BKUK's 300 Burger King Restaurants

The Challenge

BKUK Group is the master franchise holder for Burger King in the UK, operating more than 300 restaurants across the country with 750+ staff. At that scale, the smallest process inefficiency is not small at all - it is multiplied 300 times, every day.

For BKUK, that inefficiency lived in end-of-day reporting. Each restaurant was using a combination of Microsoft Excel spreadsheets and physical paperwork to close out sales, reconcile cash and file daily operational information. It was a process that had grown up organically as the estate expanded, and it was creaking:

• Human error was inevitable - Manual data entry across hundreds of sites meant mistakes were a certainty, not a risk
• Missed days went undetected - If a restaurant missed a submission, the gap often wasn’t noticed for months, surfacing only during compliance checks or internal audits
• Paperwork was piling up - Every restaurant was generating stacks of printed documents for processes that should have been digital
• Reporting was always late - Head office was working from yesterday’s data, or last week’s, rather than what was happening right now

This was not just a productivity problem - it was a compliance and visibility problem. BKUK needed a platform, not a patch.

Our Approach

We started by sitting with BKUK’s operations and IT teams to understand exactly what each daily restaurant process was trying to achieve - and which human steps genuinely added value versus which were just overhead.

Designing for the Restaurant Floor

The app had to work for the people actually using it: restaurant managers closing out after a busy shift, not office workers at a desk. That shaped every design decision. We built a simple, guided interface with clear steps, sensible defaults and the kind of forgiveness that a real working environment requires.

Integrating With EPOS

Using Microsoft Power Automate, we built a pipeline that pulls sales data directly from BKUK’s EPOS systems, transforms it, and feeds it into the Power Apps user interface - so restaurant teams start their end-of-day process with accurate numbers already in place. Once the process is complete, the data flows automatically into BKUK’s data warehouse for immediate reporting.

Deploying at Scale With Intune

Rolling a new app out to 300 restaurants is a deployment problem as much as a development problem. We packaged and deployed the app to restaurant tablets using Microsoft Intune, so every site received the same version, the same configuration and the same updates - without a site visit.

Expanding the Platform

Once the core end-of-day process was live, we extended the same platform to cover cash reconciliation, cash delivery and energy usage - consolidating what had been separate paper processes into a single, reportable digital workflow.

The Results

BKUK saw immediate benefits the moment the digital-first process went live. End-of-day submissions became reliable and auditable. Missed days - the kind that used to surface months later - simply stopped being a category of problem. Head office started seeing real-time data from the estate for the first time, and the environmental footprint of a paper-heavy operation began to shrink visibly.

Just as important: the platform we built isn’t just a single app. It’s a foundation. BKUK have already started reviewing other internal processes to see which ones can join the same central platform - leveraging one secure, reportable app instead of fragmenting across tools again.

Looking Forward

We continue to partner with BKUK to extend the Power Platform across more of their operations. Every process that moves onto the platform reduces error rates, improves reporting and gives restaurant teams back time they can spend on customers, not clipboards.