IT Support London
Managed IT Support for London businesses
CloudMatters delivers managed IT services and IT support in London from our Tottenham Court Road headquarters in Fitzrovia. We provide fixed-fee managed IT support, cyber security, cloud and IT solutions to SMEs across central London and the wider UK - with engineers on the ground in W1, EC, WC, SE and E postcodes.
Comprehensive IT Support
For London Businesses
From proactive managed IT support to cloud management and cybersecurity, we deliver end-to-end managed IT services and IT solutions for London businesses - keeping you running smoothly and securely.
Managed IT
Fast, reliable, professional IT Support 24/7, 365 days a year delivering exceptional customer service and proactive support for your business.
Find out moreManaged Security
Secure your business against any threat with our proactive multi-layered security delivered 24/7, to protect you against the evolving threat landscape.
Find out moreManaged Cloud
Working with you to help leverage Microsoft Cloud technologies, accelerate your cloud journey and enable your business to adapt to future demand.
Find out moreManaged Network
Connectivity delivered for your business and users. Using the latest technology ensures we deliver fast, robust, scalable and secure access everywhere.
Find out more
Flexible IT Support
To Suit Your Business
Choose the level of IT support that matches your business needs. From reactive helpdesk to fully managed 24/7 services.
Standard
IT Helpdesk
Reactive IT support for businesses that need help when issues arise.
- Remote helpdesk support
- Email & phone support
- Business hours coverage
- Ticket-based support
Enhanced
Managed IT Support
Proactive IT management with monitoring and maintenance included.
- Everything in Standard
- Proactive monitoring
- Patch management
- Extended support hours
- Dedicated account manager
Premium
24/7 Managed IT Support
Comprehensive IT support with round-the-clock coverage and strategic guidance.
- Everything in Enhanced
- 24/7/365 support
- On-site support included
- vCIO services
- Quarterly business reviews
Not sure which plan is right for you? Talk to our team for a personalised recommendation.
Why CloudMatters for IT Support?
IT Support that puts the customer first
Empower your business with first-class IT support through our comprehensive Managed IT services. Experience the difference with our reliable, responsive, and cost-effective Managed IT Support services.
London-Based Support
Our service desk operates from our London headquarters, providing local expertise with nationwide reach.
Proactive Approach
We don't just fix problems – we prevent them. Our monitoring and maintenance keeps your systems running smoothly.
Fast Response Times
With 90% of issues resolved in the first hour and average call pickup under 15 seconds, we're always there when you need us.
Tailored Solutions
Every business is different. We design IT support packages that fit your specific needs and budget.
Setting a new standard for customer service with fast, effective IT support that gets your team back to work quickly.
IT Support across
central London
Our service desk and field engineers operate from Tottenham Court Road in Fitzrovia, with on-site response across the West End, the City and beyond. Explore our local IT support pages by area.
Fitzrovia
On our doorstep - our Fitzrovia office is on Tottenham Court Road
View Fitzrovia IT supportSoho
5 minutes walk south from our Tottenham Court Road office
View Soho IT supportCovent Garden
10 minutes walk south-east from our Tottenham Court Road office
View Covent Garden IT supportMayfair
15 minutes walk west from our Tottenham Court Road office
View Mayfair IT supportMarylebone
10 minutes walk north-west from our Tottenham Court Road office
View Marylebone IT supportBloomsbury
5 minutes walk east from our Tottenham Court Road office
View Bloomsbury IT supportAlso covering the City of London (EC1–EC4), Westminster (SW1), Holborn (WC1V), Clerkenwell (EC1R), Shoreditch (EC2A, E1), King's Cross (N1C), Canary Wharf (E14), Southwark (SE1) and surrounding postcodes. Get in touch for support outside these areas.
Switch with Confidence
Risk-Free Partnership
We're confident in our ability to exceed your expectations. That's why we offer these guarantees to every new client.
Free Service Migration
Delivering a free service migration for every new Managed IT Support customer.
Free Security Assessment
Every new Managed IT Support customer receives a free security assessment, delivered by our team.
90-Day Guarantee
If you are not happy with our Managed IT Support service after the first 90 days, we will refund you.
Frequently Asked
Questions
What areas does your IT Support in London cover?
Our London IT support team is based on Tottenham Court Road in Fitzrovia (W1T) and covers the whole of central London, including the City of London (EC1, EC2, EC3, EC4), Westminster, Mayfair, Soho, Covent Garden, Holborn, Camden, King's Cross, Shoreditch, Clerkenwell, Canary Wharf, Southwark and the South Bank. Our field engineers can be on-site at most central London locations within the hour, and we provide remote IT support nationwide.
Do you provide managed IT services and managed IT support in London?
Yes - CloudMatters is a London-based managed service provider offering managed IT services, managed IT support and IT solutions to London SMEs. From our Tottenham Court Road HQ we deliver fixed-fee London IT managed services covering 24/7 service desk, proactive monitoring, cyber security, Microsoft cloud and connectivity, with London-based engineers available on-site across the City, West End and surrounding areas.
What hours does your IT Support Services cover?
Our service teams are online 24/7/365 so we are here when you need us.
Where are your engineers based?
Our field engineers work out of our support hubs in the South-East, covering the whole of the UK.
Do you offer on-site support resources?
Yes, we have dedicated onsite teams that can work at your location to provide deskside, hands-on support where you need it.
What are your response times for resolving IT issues?
Setting a new standard for customer service, we resolve 90% of all IT issues within the first hour.
Have more questions?
Get in TouchSee It in Action
Real results from businesses like yours.
Association of Colleges
Public Sector & EducationOnboarded in a Month: Managed IT Support for the Association of Colleges
BKUK Group
Quick Service RestaurantsFrom 3 People to 270 Restaurants: Scaling IT With BKUK Group
Ready to Transform
Your IT Experience?
Book a free consultation with our team. We'll assess your current IT setup, understand your challenges, and show you how CloudMatters can help your business thrive.