Modern Business Telephony
Cloud Phone Systems & Microsoft Teams Calling
Replace legacy phone systems with flexible, feature-rich VoIP solutions that scale with your business and integrate with Microsoft Teams. Lower costs, better features and no more expensive hardware refreshes.
Business VoIP
Solutions
We deliver modern business telephony for hospitality and multi-site organisations. From hosted VoIP and Microsoft Teams calling to SIP trunking and cloud contact centres, we design and manage the right solution for your business.
Hosted VoIP
A cloud-based phone system with enterprise features - auto-attendant, call recording, voicemail to email and more - without the capital expenditure of traditional PBX hardware.
Learn moreMicrosoft Teams Calling
Native PSTN calling within Microsoft Teams, so your staff can make and receive external calls directly from the app they already use every day. One platform for calls, chat and meetings.
Learn moreSIP Trunking
Connect your existing PBX to VoIP for immediate cost savings on call charges and line rental. A practical first step for businesses not yet ready for a full cloud migration.
Learn moreContact Centre
Cloud contact centre with intelligent call routing, queuing, wallboards and detailed reporting. Deliver a better experience for your guests and customers without complex on-premise infrastructure.
Learn more
Modernising Your
Telephony
Our proven four-step methodology ensures your VoIP migration is planned, executed and supported to deliver a seamless transition from legacy telephony to modern cloud communications.
Assess
We review your current telephony setup, call volumes, feature requirements and pain points to understand exactly what your business needs from a modern phone system.
Design
Our engineers architect the right solution and number porting plan, ensuring a smooth transition with no disruption to your incoming calls or customer experience.
Migrate
We handle the cutover seamlessly - porting numbers, configuring handsets, setting up call flows and training your team - with minimal disruption to daily operations.
Support
Ongoing management, monitoring and optimisation of your phone system, with responsive support and regular reviews to ensure it continues to meet your needs.
Why Choose CloudMatters
For VoIP?
We understand that hospitality and multi-site businesses need telephony that is reliable, flexible and easy to manage. Our VoIP solutions are designed to reduce costs, improve guest experience and scale with your business.
Cost Savings
Typically 50% or more reduction compared to legacy phone systems, with lower call charges, no line rental and zero hardware maintenance costs.
Scalability
Add or remove lines instantly as your business changes. Whether you are opening a new site or scaling for a busy season, your phone system adapts in minutes.
Mobility
Take your business number anywhere on any device - desk phone, laptop or mobile. Your staff stay connected whether they are on-site, at home or between locations.
Integration
Connects with CRM, Microsoft Teams and your business applications to streamline workflows and give your team the context they need on every call.
Switch with Confidence
Risk-Free Partnership
We're confident in our ability to exceed your expectations. That's why we offer these guarantees to every new client.
Free Service Migration
Delivering a free service migration for every new Managed IT Support customer.
Free Security Assessment
Every new Managed IT Support customer receives a free security assessment, delivered by our team.
90-Day Guarantee
If you are not happy with our Managed IT Support service after the first 90 days, we will refund you.
Frequently Asked
Questions
Read some of the most frequently asked questions regarding our VoIP and business telephony services.
Can we keep our existing phone numbers?
Yes. We port your existing numbers across to the new platform as part of the migration. The process is managed carefully to ensure there is no gap in service - your numbers will continue to work throughout the transition and your callers will not notice any change.
How reliable is VoIP compared to traditional phones?
Modern hosted VoIP platforms deliver 99.99% uptime, which is comparable to or better than traditional PSTN services. The platforms are hosted across geographically redundant data centres with automatic failover. With a reliable internet connection and proper QoS configuration, call quality is excellent. We also offer 4G/5G backup connectivity to ensure your phones stay online even during broadband outages.
Does it work with Microsoft Teams?
Yes. We offer Microsoft Teams direct routing and operator connect, enabling your staff to make and receive PSTN calls directly within the Teams application. This means one app for internal chat, video meetings and external phone calls - simplifying your communications and reducing the number of tools your team needs to manage.
What internet speed do we need for VoIP?
Each concurrent VoIP call requires approximately 100 Kbps of bandwidth in each direction. For a typical office with 10-20 concurrent calls, a standard business broadband connection is more than sufficient. We assess your bandwidth requirements during the design phase and can recommend connectivity upgrades if needed to ensure call quality is never compromised.
Can you support multiple office locations?
Absolutely. Cloud-based VoIP is inherently multi-site - all your locations connect to the same platform, so you get unified call handling, a single dial plan and centralised management. Staff can transfer calls between sites seamlessly, and you get consolidated reporting across your entire estate. It is one of the biggest advantages of moving away from site-specific PBX hardware.
Speak to our Telecoms Team
Get in touch with one of our team to discuss your telephony requirements and discover how VoIP can transform your business communications.
Ready to Transform
Your IT Experience?
Book a free consultation with our team. We'll assess your current IT setup, understand your challenges, and show you how CloudMatters can help your business thrive.