Empower Your Team
Your People Are Your First Line of Defence
Reduce human risk with realistic phishing simulations, web-based training modules and compliance-ready reporting. We help hospitality and multi-site teams recognise threats, report incidents and build a security-first culture across every location.
Security Awareness
Training
We deliver comprehensive security awareness training to reduce human risk across your hospitality and multi-site business. From phishing simulations to compliance modules, every team member becomes part of your defence.
Phishing Simulation
Realistic phishing tests that mirror the threats your staff face daily - from fake booking confirmations to fraudulent supplier invoices. Measure click rates and identify your most at-risk teams.
Learn moreSecurity Awareness Modules
Engaging, web-based training modules covering password hygiene, social engineering, data handling and more. Staff complete short sessions at their own pace, with progress tracked automatically.
Learn moreCompliance Training
Purpose-built modules for GDPR, PCI DSS and industry-specific regulations. Ensure your teams understand their obligations when handling guest data, payment information and sensitive records.
Learn moreIncident Reporting Culture
Encourage staff to report suspicious emails and potential threats without fear. We build a positive reporting culture that turns every team member into an active part of your security defences.
Learn more
Building Your
Human Firewall
Our proven four-step methodology transforms your team from a security risk into your strongest line of defence, with measurable improvement at every stage.
Baseline
We run an initial phishing simulation across your organisation to establish a benchmark. This reveals your current click rate and identifies teams or individuals who need the most support.
Train
We deploy targeted training modules based on your baseline results. Staff receive short, engaging sessions tailored to their role and risk profile, accessible on any device at any time.
Test
Ongoing phishing simulations test your team's resilience with increasingly sophisticated scenarios. Staff who click receive instant coaching to reinforce learning at the point of failure.
Report
Regular reports track improvement across your organisation. We highlight trends, celebrate progress and recommend next steps to continuously strengthen your human firewall.
Why Choose CloudMatters
For Security Training?
We understand that hospitality and multi-site businesses need training that works for every team member, from front desk to back office. Our programmes deliver measurable results without disrupting daily operations.
Measurable Results
Track phishing click rates, training completion and risk scores over time. See exactly how your organisation's security posture is improving with clear, actionable metrics.
Hospitality-Tailored Content
Training scenarios your staff will recognise - fake booking requests, rogue Wi-Fi alerts and fraudulent guest complaints. Relevant content drives higher engagement and better retention.
Automated Campaigns
Set up phishing simulations and training schedules that run automatically. New starters are enrolled on day one, and ongoing campaigns keep security awareness fresh without manual effort.
Board-Level Reporting
Executive dashboards and summary reports that communicate risk in business terms. Give leadership the visibility they need to make informed decisions about security investment.
Switch with Confidence
Risk-Free Partnership
We're confident in our ability to exceed your expectations. That's why we offer these guarantees to every new client.
Free Service Migration
Delivering a free service migration for every new Managed IT Support customer.
Free Security Assessment
Every new Managed IT Support customer receives a free security assessment, delivered by our team.
90-Day Guarantee
If you are not happy with our Managed IT Support service after the first 90 days, we will refund you.
Frequently Asked
Questions
Read some of the most frequently asked questions regarding our Cyber Awareness Training services.
How does phishing simulation work?
We send realistic but harmless phishing emails to your staff at random intervals. These emails mimic genuine threats - fake booking confirmations, password reset requests, invoice attachments and more. When a staff member clicks a link or opens an attachment, they receive an instant learning moment explaining what they missed and how to spot similar threats in future. All results are tracked and reported so you can see improvement over time.
How often should staff be trained?
We recommend a combination of ongoing micro-training and quarterly phishing simulations. New starters should complete a baseline training module within their first week. Regular short sessions - typically five to ten minutes each - keep security awareness fresh without disrupting daily operations. The key is consistency: one annual session is not enough to change behaviour.
Is the training suitable for non-technical staff?
Absolutely. Our training is designed for everyone, regardless of technical ability. Modules use plain language, real-world scenarios and interactive elements to keep all staff engaged. In hospitality, front-of-house and back-of-house teams are often the most targeted by attackers, so it is essential that training reaches every level of the organisation.
How do you measure improvement?
We track several key metrics: phishing click rates, reporting rates, training completion percentages and time to report. These are measured against your initial baseline and reported monthly or quarterly. Most organisations see phishing click rates drop by over 60% within the first three months of a structured programme.
Can training be customised?
Yes. We can tailor training content, phishing templates and campaign schedules to reflect your brand, your industry and the specific threats your organisation faces. For hospitality businesses, we include scenarios around booking systems, guest data, POS fraud and supplier impersonation to make the training as relevant as possible.
Speak to our Training Team
Schedule a call with one of our team to discuss how we can reduce human risk and build a security-first culture across your organisation.
Ready to Transform
Your IT Experience?
Book a free consultation with our team. We'll assess your current IT setup, understand your challenges, and show you how CloudMatters can help your business thrive.