Keep Every Till Trading
Proactive EPOS Device Management for Hospitality
Your POS vendor supports the software. The hardware vendor supports the hardware. The device itself — the operating system your tills actually run on — is left to you. Our Managed EPOS service closes that gap with proactive monitoring, patching and automation across your whole estate.
An EPOS Estate
You Can Rely On
Your tills are the one system that can never go down mid-service. We monitor, patch and manage the device layer of your EPOS estate so it delivers the reliability, performance and security hospitality demands.
Close the Support Gap
Modern POS platforms like Oracle Simphony are sold software-only, leaving the operating system as an unsupported layer. We own that layer — monitoring, patching and managing the device itself so nothing falls between vendors.
Proactive, Not Reactive
Rather than finding out at 5pm on a Friday that tills or printers have gone offline, we detect and remediate issues before they impact service. Thousands of alerts are resolved automatically every year.
Total Estate Visibility
One platform for your whole EPOS estate: live device status, hardware inventory, installed software, warranty data and site-by-site SLA tracking — with self-service access for your internal IT team.
Security & Compliance
Every device audited for security and inventory, with managed security patching that follows POS software best practices and automated endpoint protection deployment.
Complete EPOS
Management Solutions
From the service desk to automated remediation, we provide end-to-end management of your EPOS devices that keeps every site trading, secure and performing at its best.
Service Desk
Unlimited remote support for your EPOS devices from our UK service desk, 08:00-18:00 Monday to Friday. Issues triaged and routed to the right resolver - us, your POS vendor or your hardware provider.
Learn moreEndpoint Monitoring
Device metric collection across CPU, memory, disk, network and processes, with offline device alerting, predictive hardware failure analysis and full asset management including warranty tracking.
Learn moreNetwork Monitoring
Daily internet speed tests at every site, network device discovery and uptime monitoring of IP printers and other network-only devices, so connectivity problems are caught before tills go down.
Learn moreAutomation & Remote Control
Remote control of any managed device, automated remediation of common faults, scripted maintenance across the estate and daily POS database backups stored securely in the cloud.
Learn moreReady to take control of your EPOS estate?
Speak to our specialists today about how proactive EPOS management can cut outage tickets, avert site visits and keep your tills trading.
How We Deliver
EPOS Excellence
Our proven methodology takes your EPOS estate from unmanaged to fully proactive, with zero disruption to trading.
Discover
We audit your EPOS estate - devices, network equipment, printers and connectivity - building a complete hardware and software inventory.
Deploy
Lightweight management agents roll out across your tills with zero disruption to trading, and baseline alerting is enabled for your environment.
Automate
Common faults gain automated remediations, and managed patching is introduced in staged deployment tiers following POS software best practices.
Improve
Monthly service reporting, SLA tracking against a 99.5% uptime target and continuous improvement keep your estate getting more reliable over time.
EPOS Management
Done Right
We don't just monitor your EPOS devices - we actively manage them to ensure peak performance, security and reliability. Our proactive approach means issues are resolved before they impact service.
Get StartedProactive Alerting
Offline devices, failing services, high resource usage, printer job failures and predicted hardware faults - detected and triaged before sites start calling.
Self-Service Platform
Your IT team gets access to our estate management platform for triage, diagnostics, remote control, reporting and analytics - no jumping between systems.
Managed Patching
Security patches deployed in staged tiers with automated escalation on success, keeping devices secure without risking trading hours.
SLA & Reporting
Monthly service reports, quarterly reviews on request and an always-on service dashboard, all tracked against a 99.5% uptime SLA.
Switch with Confidence
Risk-Free Partnership
We're confident in our ability to exceed your expectations. That's why we offer these guarantees to every new client.
Free Service Migration
Delivering a free service migration for every new Managed IT Support customer.
Free Security Assessment
Every new Managed IT Support customer receives a free security assessment, delivered by our team.
90-Day Guarantee
If you are not happy with our Managed IT Support service after the first 90 days, we will refund you.
Frequently Asked
Questions
Get answers to common questions about our managed EPOS services and how we can help your hospitality business.
Enterprise POS vendors typically support their application software only, and hardware vendors support the physical device. That leaves the operating system your tills run on as an unsupported layer. Our managed EPOS service fills that gap: we monitor, patch, secure and support the device itself, with proactive alerting, automation and remote control across your whole estate.
No - it works alongside it. Your POS software vendor continues to support the application and your hardware provider covers the physical units. We manage everything in between, and when an issue does belong to a vendor, we triage it and route it to the right resolver so your team isn't stuck in the middle.
We support devices running enterprise POS platforms including Oracle Simphony and NCR Aloha, across hardware from vendors such as Oracle, NCR and Elo. Because we manage the device layer rather than the POS application itself, the service works with any software-only POS deployment.
Every device streams metrics like CPU, memory, disk and network health, and every site gets daily internet speed tests. Alerts for offline devices, failing services and predicted hardware faults are raised automatically - many are remediated automatically too. Predictive failure analysis means failing disks and memory are replaced before they take a till down mid-service.
You get self-service access to the same estate management platform we use to deliver the service: live device status, remote control, diagnostics, hardware inventory and analytics. On top of that, you receive a monthly service report, quarterly service reviews on request and an always-available online dashboard, all tracked against a 99.5% uptime SLA.
Our service desk is available 08:00-18:00, Monday to Friday, excluding public holidays, with unlimited remote support included as standard. Monitoring, alerting and automated remediation run 24/7 regardless of desk hours.
Ready to Transform
Your IT Experience?
Book a free consultation with our team. We'll assess your current IT setup, understand your challenges, and show you how CloudMatters can help your business thrive.