24/7 Security Monitoring
Always-On Threat Detection & Response
SOC-as-a-Service provides round-the-clock security monitoring, threat hunting and incident response for hospitality and multi-site businesses. Our certified analysts watch your environment so you can focus on your guests.
Security Operations
Centre
We deliver comprehensive SOC-as-a-Service to protect your hospitality and multi-site business around the clock. From log management to incident response, our analysts have your environment covered.
SIEM & Log Management
Centralised security event monitoring across your entire estate. We collect, correlate and analyse logs from endpoints, network devices, cloud platforms and applications to surface threats hidden in the noise.
Learn moreThreat Detection & Response
Real-time identification and containment of security incidents. Our analysts use advanced detection rules and threat intelligence to spot malicious activity and respond before damage is done.
Learn moreVulnerability Management
Continuous scanning and prioritised remediation of vulnerabilities across your infrastructure. We identify weaknesses before attackers do and guide your team through fixing them efficiently.
Learn moreIncident Response
Expert-led response when security incidents occur. Our team contains threats, investigates root causes and guides recovery, minimising impact to your operations and guests.
Learn more
Protecting Your
Organisation
Our proven four-step methodology ensures your environment is continuously monitored, threats are rapidly contained and your security posture improves over time.
Onboard
We integrate your environment into our SOC platform, connecting log sources, deploying agents and establishing baselines for normal activity across your sites.
Monitor
Our analysts provide continuous threat detection, correlating events across your infrastructure to identify suspicious activity and genuine threats in real time.
Respond
When an incident is confirmed, our team contains the threat, preserves evidence and guides remediation to restore normal operations as quickly as possible.
Improve
Post-incident analysis and regular tuning sessions refine detection rules, close gaps and strengthen your security posture based on lessons learned.
Why Choose CloudMatters
For SOC Services?
We understand that hospitality and multi-site businesses need security that works around the clock without adding complexity. Our SOC services are built to deliver enterprise-grade protection at a scale and price point that makes sense.
Always-On Protection
Round-the-clock monitoring means threats are detected and addressed at any hour, whether it is a quiet Tuesday morning or a busy Friday night.
Expert Analysts
Certified security professionals with deep expertise in threat detection, incident response and the specific challenges facing hospitality businesses.
Rapid Escalation
Clear escalation paths and defined SLAs ensure critical alerts reach the right people immediately, with full context and recommended actions.
Continuous Improvement
Threat intelligence feeds and regular tuning of detection rules keep your defences sharp against evolving attack techniques.
Switch with Confidence
Risk-Free Partnership
We're confident in our ability to exceed your expectations. That's why we offer these guarantees to every new client.
Free Service Migration
Delivering a free service migration for every new Managed IT Support customer.
Free Security Assessment
Every new Managed IT Support customer receives a free security assessment, delivered by our team.
90-Day Guarantee
If you are not happy with our Managed IT Support service after the first 90 days, we will refund you.
Frequently Asked
Questions
Read some of the most frequently asked questions regarding our Security Operations Centre services.
What is SOC-as-a-Service?
SOC-as-a-Service provides your organisation with a fully managed Security Operations Centre without the cost and complexity of building one in-house. Our team of certified analysts monitors your environment 24/7, using advanced SIEM technology and threat intelligence to detect, investigate and respond to security incidents on your behalf.
Do we need a SOC if we have antivirus?
Yes. Antivirus is an essential layer of protection, but it only addresses one category of threat - known malware on endpoints. A SOC monitors your entire environment including network traffic, cloud platforms, email systems and user behaviour. Modern attacks often bypass antivirus entirely using fileless techniques, compromised credentials or social engineering. A SOC provides the visibility and expertise needed to catch what antivirus cannot.
What data do you monitor?
We monitor security events from across your entire IT estate including endpoints, servers, firewalls, switches, cloud platforms such as Microsoft 365 and Azure, email systems, VPN gateways and business applications. Log data is collected, normalised and correlated in our SIEM platform to provide a unified view of your security posture and detect threats that span multiple systems.
How are incidents escalated?
We follow a clearly defined escalation matrix agreed during onboarding. Critical and high-severity incidents are escalated immediately via phone to your designated contacts. Medium and low-severity alerts are communicated via email and our portal with recommended actions. Every incident includes full context, impact assessment and step-by-step remediation guidance so your team can act decisively.
Can you support our compliance requirements?
Absolutely. Our SOC services support compliance with GDPR, PCI DSS, Cyber Essentials and other regulatory frameworks relevant to hospitality and multi-site businesses. We provide audit-ready reporting, log retention policies aligned to your requirements and evidence of continuous monitoring that satisfies auditor expectations.
Speak to our SOC Team
Schedule a call with one of our team to discuss how our Security Operations Centre can protect your business around the clock.
See It in Action
Real results from businesses like yours.
Ready to Transform
Your IT Experience?
Book a free consultation with our team. We'll assess your current IT setup, understand your challenges, and show you how CloudMatters can help your business thrive.