One IT Partner
For Every Site, Every Vendor
We run the IT for hospitality and multi-site operators across the UK. One UK-based service desk, one escalation path for every site, EPOS vendor and ISP - so your venues stay open and trading.
Our Mission
Hospitality doesn't pause for IT. Our job is to keep every site open, every payment going through, and every vendor coordinated - without your team chasing tickets.
"Keep every site open, every payment going through, and every vendor coordinated."CloudMatters Mission
Our Core
Values
Striving for service excellence requires our teams and customers to know what behaviours we value. These principles guide everything we do.
One Escalation Path
One service desk, no IVR. Whether it's a Toast outage, a BT line down, or NCR, Oracle, Zonal or 3SPOS misbehaving - you call us, we own the vendor.
UK Desk, Under 15 Seconds
Every call answered in under 15 seconds by a UK-based engineer. No offshore handoff, no ticket-queue lottery - just someone who can help.
Proactive, Not Reactive
Round-the-clock monitoring catches issues before your sites do. A dedicated account manager keeps your roadmap on track between incidents.
Our Leadership Team
Operators who've built and scaled MSPs before. The people accountable for keeping your estate running.
Mark Hanson
CEO
Michael Evans
Managing Director
Matt Birchall
Sales Director
Kieran George
Operations Director
Our Team
Meet the engineers behind our service - the people who keep your business running.
Cian Rogers
Darren Eschenburg
Dirk Van Der Merwe
Matt Giles
Nas Khan
Peter Rowden
Scott Thomas
Sean Sexton
London Based, UK Wide
Our headquarters in London's financial district puts us at the heart of UK business. From here, we deliver IT support services nationwide, combining local expertise with broad reach.
Industries We Serve
We specialise in IT support for businesses across these key sectors:
Ready to Transform
Your IT Experience?
Book a free consultation with our team. We'll assess your current IT setup, understand your challenges, and show you how CloudMatters can help your business thrive.