About CloudMatters

One IT Partner
For Every Site, Every Vendor

We run the IT for hospitality and multi-site operators across the UK. One UK-based service desk, one escalation path for every site, EPOS vendor and ISP - so your venues stay open and trading.

CloudMatters at a Glance
2020 Founded
24/7 Support Available
99% Customer Satisfaction
<15s Avg Call Pickup

Our Mission

Hospitality doesn't pause for IT. Our job is to keep every site open, every payment going through, and every vendor coordinated - without your team chasing tickets.

Keep every site trading by resolving venue-impacting issues first
Own coordination with EPOS, ISP and payment vendors so you don't have to
Catch issues through proactive monitoring before they hit service
Give you a named account manager who knows your estate
"Keep every site open, every payment going through, and every vendor coordinated."
CloudMatters Mission

Our Core
Values

Striving for service excellence requires our teams and customers to know what behaviours we value. These principles guide everything we do.

One Escalation Path

One service desk, no IVR. Whether it's a Toast outage, a BT line down, or NCR, Oracle, Zonal or 3SPOS misbehaving - you call us, we own the vendor.

UK Desk, Under 15 Seconds

Every call answered in under 15 seconds by a UK-based engineer. No offshore handoff, no ticket-queue lottery - just someone who can help.

Proactive, Not Reactive

Round-the-clock monitoring catches issues before your sites do. A dedicated account manager keeps your roadmap on track between incidents.

Our Leadership Team

Operators who've built and scaled MSPs before. The people accountable for keeping your estate running.

Mark Hanson

Following 20 years of experience in the IT industry, Mark founded 25sevenIT, one of London's top Managed IT Services Providers. 25sevenIT enjoyed impressive annual growth of 24%, resulting in £5m revenue and 22% EBITDA upon exit in 2018. Mark joined the CloudMatters board as CEO, ensuring the people and processes are in place to provide a unique and exceptional experience for customers.

Mark Hanson

CEO

Michael Evans

Following 12 years in Managed Service start-up, Michael worked through several roles before finalising as a project engineer, helping to deliver £500,000 of project revenue in 2018. He founded CloudMatters in September 2020 as Managing Director. Michael's mantra for delivering best-in-class service is through the use of tools and automation.

Michael Evans

Managing Director

Matt Birchall

Matt has over 20 years' experience in the Managed IT Services sector. As part of a Managed Service startup in 2006, Matt held numerous roles as it grew to achieve £5m in revenue prior to exit in 2018. Matt joined CloudMatters in January 2022 to develop the service proposition and sales operation.

Matt Birchall

Sales Director

Kieran George

Kieran joined CloudMatters in 2021 as Operations Director. His primary focus is on building an exceptional customer-oriented service desk that caters to the ever-growing demands of clients. With over a decade of expertise in the managed service provider domain, Kieran is a driving force in elevating customer experiences and service excellence.

Kieran George

Operations Director

Our Team

Meet the engineers behind our service - the people who keep your business running.

Cian Rogers

Cian Rogers

Darren Eschenburg

Darren Eschenburg

Dirk Van Der Merwe

Dirk Van Der Merwe

Matt Giles

Matt Giles

Nas Khan

Nas Khan

Peter Rowden

Peter Rowden

Scott Thomas

Scott Thomas

Sean Sexton

Sean Sexton

London Based, UK Wide

Our headquarters in London's financial district puts us at the heart of UK business. From here, we deliver IT support services nationwide, combining local expertise with broad reach.

Our Headquarters
Butler House, Floor 3, 177-178 Tottenham Court Rd, London W1T 7NY
London & South East
Nationwide remote support
On-site engineers across the UK
24/7/365 service desk
Call our team 0204 542 0800

Industries We Serve

We specialise in IT support for businesses across these key sectors:

Hospitality
Retail
Financial Services
Public Sector

Ready to Transform
Your IT Experience?

Book a free consultation with our team. We'll assess your current IT setup, understand your challenges, and show you how CloudMatters can help your business thrive.

Free IT assessment & security review
No obligation consultation
90-day service guarantee

Book Your Free Consultation

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